How to set up and troubleshoot mobile devices.
If you are using BlackBerry 10, set up your account using Exchange ActiveSync. Exchange ActiveSync lets you synchronize email, calendar, contacts, tasks, and memos with your account. In most cases, your device will set up your account in just a few simple steps.
On the BlackBerry 10 home screen, select Settings.
On the System Settings page, select Accounts. If you have not yet created any accounts, select Add Account.
On the Add Account page, select Email, Calendar, and Contacts.
Type your email address and select Next.
Type your password and select Next. The Looking up connection information message displays. Your device tries to set up your email account automatically.
If it finds your connection information, specify the information you want to synchronize with your account, and select Done. You will see your account listed on the Accounts list. Go to the BlackBerry Hub to access your email account.
Troubleshooting mobile devices.
1. Slow Phone
This is something that everybody has experienced at least once. It is the most common mobile phone issue, and it can be associated with old phones. However, newer devices can present the same problem. When your Random-Access Memory (RAM) is full of apps and files that you do not use or need, your phone tends to respond slowly.
The Solution: Clean your cell phone and close/delete apps, files and clear the cache data. If you recently installed an app and your phone is not working well, you should uninstall it and see if your mobile phone runs faster.
2. Bad Battery Life
Another frequent problem that happens to everyone is when your phone never has enough battery although you do not use it all the time. There are several factors that can affect your battery life and you should take them into account before losing your battery.
The Solution: First, you should try to dim the screen brightness and turn off the GPS, Wi-Fi, and Bluetooth if you are not using them. You can also enable the Battery Saving Mode and see if your battery lasts longer. Additionally, you should check your Battery Usage in your phone Settings and see which apps are using more battery. You can close or disable the ones that are draining more battery if you usually do not need them.
3. Overheating Phone
This usual problem can be related to the previous one. An overheating phone is sometimes related to problems with your phone battery. But it can also be related to your charger and to the place where you normally have your phone. If you are experiencing this, you should solve it soon because your battery and your phone screen can be seriously damaged.
Possible Solutions: You should try the previous practical solutions first to see if this problem is related to your battery issue. If it keeps overheating, try to carry your phone in a fresh place and keep it away from the sun’s heat. You can also give your phone some minutes to “refresh” and start using it again.
4. Full Storage Space
You are the kind of person that saves too many photos, songs, documents, and some other files and although you do not need them anymore, you do not delete them. Sometimes those files are so old that you forget you have them stored in your cell phone. Unnecessary apps also occupy important storage space that can be used for other matters.
The Solution: This fourth common mobile problem can be related to the first we already mentioned before. When you have filled up your storage space, your cell phone tends to respond slowly. So, the practical solutions for this problem are the same: try to delete those files and apps that you do not use anymore, you can also delete old calls, text messages, and clean the cache data. Try to transfer those files you would like to keep with you on an online cloud or buy a microSD card to save that valuable information in a safe place.
7. Apps Not Downloading
Users complain a lot about this issue that can be solved with just a few steps like the ones explained in the fourth problem. This happens due to corrupt cache and it is easy to solve it.
The Solution: Try cleaning the apps cache and you can also clean the history of Google Play and Google Play Services. Remember to restart your cell phone after doing that and try again to download the app you want
8. MicroSD card does not work
When your phone is full, but you do not want to lose your files and you are too busy to move them to another place, you think about that old microSD card you bought a few years ago. But here comes the problem: your device does not want to accept that card.
The Solution: Your microSD has errors, and your phone is not recognizing that card. Try to connect a card reader to your PC and format the microSD card at least two times. Restart your mobile phone and insert the SD card again.
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