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Week 3 Cloud Computing

 

A Service Level Agreement (SLA) is a formal contract between a service provider and a customer that outlines the expected level of service. It defines the specific services to be provided, the performance standards to be met, and the remedies or penalties if those standards are not achieved.

SLAs are commonly used in various industries, including telecommunications, IT services, and cloud computing, to ensure that customers receive reliable and consistent service.

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